There was a time, many centuries ago it now seems, when you picked up a phone, dialled some numbers, and spoke to another person.
The other day I tried to use the phone at my friend's office. Dialling 9 to get an outiside line was once the norm, I can cope with that. But now there seems to be a highly complicated collection of procedures to perform, and hoops to jump through....
Dial 1 to enter all telephone numbers backwards
Dial 2 to order afternoon tea with your call
Dial 3 to make your entire call in Portuguese, despite neither party speaking a word of the language
Dial 4 to have authentic sound effects supplied during your call, from comedy chuckles to genuine crying, dependent on your news
Dial 5 to speak to a person you haven't talked to in 30 years
Dial 6 to ...
You get the picture. All I wanted to do was pick up the phone and call a cab. I gave up.